Privacy Policy

This privacy policy outlines how TPT Construction and its associated entities (“we”, “us”, “our”) handle the personal information provided by users of our website (https://tpt-construction.com/), any software we provide that interacts with our website, and the services we offer through our website and software. This policy explains your options regarding our use of your personal information and how you can access and update this information. This policy is an integral part of the general Terms of Service for TPT Construction, which can be found at https://tpt-construction.com/terms

Introduction and General Concepts

We value individual privacy rights and the protection of personal information. We strive to ensure every customer experience is safe and secure. This policy explains our practices for collecting, using, and disclosing your personal information. We have a Privacy Officer who oversees our compliance with this policy. Contact details for the Privacy Officer are provided below.

Personal Information

In this policy, “personal information” refers to information about an identifiable individual, such as their name, home address, telephone number, social insurance number, sex, income, and family status. Personal information does not include information that would enable an individual to be contacted at a place of business. We will only collect, use, or disclose personal information in accordance with this policy and applicable privacy laws.

Non-Personal Information

“Non-personal information” is any type of information other than personal information and is not covered by this policy. Non-personal information includes business information or information that enables an individual to be contacted at a place of business. It also includes anonymous information or information not about an identifiable individual. We will collect, use, or disclose non-personal information in accordance with our standard business practices and applicable laws. However, this policy only covers our collection, use, and disclosure of personal information.

Information about Minors

This site is not intended for minors and we do not knowingly collect personal information about any person under the age of 18.

Collection and Use of Personal Information

We collect two types of information through our service: personal information and non-personal information. The information we collect about you depends on your interaction with us or the service.

Information we collect from you

We may collect the following personal information from you: Contact information such as name, email address, mailing address, phone number Billing information such as credit card number, and billing address Unique identifiers such as user name, account number, password Photograph uploaded as a profile picture Professional information including licenses, qualifications, training, certificates, insurance, and tax-related information User content generated by you, such as audio, video, text, and images as provided by you on the website, which may contain personal information as provided by you Preferences information such as request history and marketing preferences Any information that you voluntarily enter, including personal information, into any postings, comments, reviews, or forums with TPT Construction.

Information we automatically collect

We also automatically gather information about your computer such as your IP address, browser type, referring/exit pages, operating system, as well as which aspects of our performance metric indicators available with our technology or our licensees’ products you prefer using. Some of this may be personal information, but in typical cases, it is non-personal information.

Use of Personal Information

We may use your personal information, in combination with your non-personal information, for a variety of business purposes, for example, to fulfill your request, send you a request confirmation, send you requested home service or job information, send new product or service information, respond to customer service requests, administer your user account, send you a newsletter, carry out contests or promotions, send you marketing communications, respond to your questions and concerns, improve our services and marketing efforts, conduct research and analysis, to enforce our terms of service, display content based upon your interests, for distribution to our payment processor for the provision of payment services, facilitate your transactions with other users or home service professionals, as applicable, and for other purposes as described in this policy.

Your Consent

We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by applicable privacy laws. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this policy and as may be further identified at the time of collection.

Express Consent

Sometimes you will be asked to give your express consent to our collection, use, or disclosure of personal information – for example, by being asked to check a box to indicate your consent to receive marketing communications in compliance with Canada’s anti-spam laws.

Implied Consent

Other times, you may provide your implied consent to our collection, use, or disclosure of personal information when we can reasonably conclude that you have given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you.

Withdrawing Your Consent

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your personal information. We will accommodate your request subject to legal and contractual restrictions. The most common way of indicating this withdrawal of consent is by changing your privacy preferences to the extent such functionality is made available through the service, or deleting your account with the service and stopping use of the service. In other situations, you may be able to opt out of the use of your personal information. For example, if you have “opted in” or subscribed to one of our mailing lists, we will always provide you the opportunity to “opt out” or unsubscribe. You may also choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the service, or information that you have requested.

Third-Party Information Collection

If you share others’ personal data with us, or if others provide your data to us, we will use that data solely for the specific purpose it was given to us, in line with this Policy and the policy under which the data was collected. Your Information Disclosure and Sharing We will only share your personal data with third parties as outlined in this Policy. We won’t sell your personal data to third parties. However, using our Service does require some sharing or disclosure of your personal data.

Third-Party Processors

We may share your personal data with companies that assist us with our Service, such as web hosting providers, payment processors, product shipping providers, fulfillment agencies, or customer service agencies (“Third-Party Processors”). These Third-Party Processors are authorized to use your personal data only as necessary to provide these services to us, and in a manner consistent with this Policy. We have chosen Third-Party Processors who will use your data in compliance with this Policy, but they may have their own specific policies regarding data collection and use. We will make reasonable efforts to identify these Third-Party Processors when collecting your personal data and provide links to the relevant privacy policies that may apply.

Further Disclosures

We may also disclose your personal data (i) as required by law, such as to comply with a subpoena or similar legal process, (ii) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or (iii) to any other third party with your prior consent.

Third-Party Links

Our Service may contain links to other websites or internet resources for your convenience and information. When you click on these links, you are interacting with another website or internet resource. We have no control over, responsibility for, or liability for those other websites or internet resources or their collection, use, and disclosure of your personal data. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal data.

Public Forums

From time to time, we may provide publicly accessible blogs or community forums through the Service. We will use your personal data provided through those services to administer and provide you with these public services, and you will have primary control over what information you make publicly available. Be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Personal Information Security

General Security Practices

The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. We employ physical, administrative, contractual, and technological safeguards to protect personal data, and insist that our service providers do the same. We insist that our personnel, and those of our providers, only access and use personal data to properly perform their duties, and even then only to the strict extent necessary to perform them.

Online Security

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). SSL encrypts information entered on our site before it is sent over the Internet, and we use SSL in an industry-recognized standard manner to encrypt our Internet transmissions to and from you. In addition, to the extent we do store your personal data, we store it in encrypted form. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, so you should always exercise caution when disclosing sensitive information over the Internet. If you have any questions about security on our Website, you can contact us through the options on our “contact us” page.

Access to and Correction of Personal Information

Applicable Privacy Laws allow individuals, to varying degrees, the right to access and/or request the correction of errors or omissions in their personal data that is in our custody or under our control. Our Privacy Officer will assist you with such an access request. This includes: identification of personal data under our custody or control; information about how personal data under our control may be or has been used by us; and the names of any individuals and organizations to which the individual’s personal data has been disclosed. We will respond to requests within the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal data will be promptly sent to any organization it was disclosed to. In certain exceptional circumstances, we may not be able to provide access to certain personal data it holds about an individual. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.

Removal of Your Information

We keep your data only as long as we need it for legitimate business purposes and to meet any legal requirements. Personal data used to make a decision that directly affects an individual will be kept for at least one year after such a decision. We have retention standards that meet these parameters. We destroy your data when it is no longer needed or required to be kept, or we remove your personally identifiable data to render it anonymous.

Updates or Changes to Privacy Policy

We may update this Policy to reflect changes to our information practices. If we make any material changes we will either (a) notify you by email (sent to the e-mail address specified in your account), or (b) provide a notice on the Website or otherwise through the Service prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Any change to this Privacy Policy will become effective on the date so indicated, and will apply to information collected from the date of the posting of the revised privacy policy and to existing information held by us. The date on which the latest update was made is indicated at the bottom of this document. We recommend that you print a copy of this privacy policy for your reference and revisit this policy from time to time to ensure you are aware of any changes. Your continued use of the Service signifies your acceptance of any changes to this Policy.

Contact Information

You can direct any questions or concerns regarding our compliance with this Policy through the contacts given on our Contact Us page.