Terms & Conditions

Welcome to TPT Construction!

These terms of service outline the rules and conditions governing your use of our website (located at https://tpt-construction.com/), our mobile applications (the “App”), and the services we offer (collectively referred to as the “Service”). TPT Construction Ltd. and its corporate affiliates (referred to as “us,” “we,” or the “TPT Construction Companies”) operate the Service.

By accessing or using the Service, you (together with all other users, collectively referred to as the “Users”) indicate that you have read, understood, and agree to be bound by this Agreement. Please read this Agreement carefully, as it contains important information about your legal rights, remedies, and obligations. If you are under the age of 18, you may not use the Services.

About the Service: The Service connects Users seeking help (“Requesting Users”) with third-party service professionals (“Service Providers”) who can complete various tasks around the home (“Home Services”). We provide a platform for connecting Requesting Users and Service Providers, but we do not perform Home Services ourselves. The quality, timing, and provision of Home Services are the responsibility of the Service Providers. You can access the Service through our “contact us” page on the Website or App.

Requesting Home Services: Requesting Users can post a request for a specific Home Service (“Request”). Each Request must be accurately worded and describe the work to be done. By confirming a Request, Requesting Users make an offer that Service Providers can accept or reject at their discretion. Once a Service Provider accepts a Request, we provide information about the Service Provider, including their name, photo, company name, customer service rating, and estimated time of arrival.

Your Responsibilities: As a Requesting User, you must confirm accurate information in your Request. You also grant Service Providers access to your premises for Home Services. During the Job, you should not assist the Service Provider or participate in any way that could lead to liability. Cancelling Home Services: Requesting Users can cancel a Request without penalty if they provide 24 hours’ notice.

Fees & Payment Terms: TPT Construction Rates: We set rates for Home Services (“TPT Construction Rate”), excluding materials. You are responsible for paying the invoice for each Home Service, which includes pricing terms agreed upon with the Service Provider. Minimum Charge: There is a minimum charge for each Home Service. Payment: Payment must be made in full upon completion of work. Fees: Currently, there is no charge for using the Service, but we reserve the right to introduce fees or charges for certain features.

Prohibited Activities and Services: Prohibited Activities: Users must not misuse the Service, including submitting Requests they don’t intend to pay for or harassing other Users. Prohibited Services: Users must not request or complete Home Services that violate laws or engage in illegal or harmful activities. Amendments: We may modify this Agreement from time to time. Your continued use of the Service constitutes acceptance of any revisions. User Conduct: Users must follow guidelines and not misuse the Service for commercial purposes or engage in prohibited activities.

Nudity and Inappropriate Content: You acknowledge and agree that our Service must remain a safe platform for families with children. Therefore, you commit not to upload or display any User Content depicting explicit nudity, adult material, or anything unsuitable for viewing by minors or deemed objectionable in our sole discretion. For instance, prohibited User Content includes material that would be unacceptable in a public museum frequented by minors or content suitable only for adult websites, magazines, or R-rated movies. You recognize that the determination of whether User Content is appropriate rests with us, and we reserve the right (though not the obligation) to (a) delete any User Content violating this Agreement or (b) cancel the User Account from which such User Content was made available on the Service. User Content Responsibility: You acknowledge and agree that (a) you are solely responsible for all your User Content, and (b) we may, but are not obligated to, review and delete or remove (without notice) any User Content, at our sole discretion. This includes User Content that violates this Agreement. You must evaluate and bear all risks associated with using any User Content, including relying on its accuracy, completeness, or usefulness. In this context, you acknowledge that you cannot rely on any Service Content (except for this Agreement, the Privacy Policy, and other legally binding agreements) for any purpose. Additionally, you agree to comply with your local laws regarding online conduct and acceptable content, including data export laws if you are outside Canada.

Other Uses: Unauthorized use of the Service or Service Content, beyond what this Agreement specifically authorizes, is strictly prohibited. Such use will automatically terminate all licenses granted by us. It may also violate applicable laws, including copyright, privacy, trade secrets, trademark laws, and communication regulations. Unless explicitly stated, this Agreement does not grant any other license to intellectual property rights, whether by estoppel, implication, or otherwise. Service Modifications: We reserve the right to perform maintenance, add, remove, upgrade, update, suspend, or modify the Service or any part thereof at any time and without notice. Regardless of any provision in this Agreement, you agree that we shall not be liable to you or any third party for such actions.

General Practices and Storage: We may establish general practices and limits for Service use, including the maximum retention period for User Content, the maximum number of times a User can access the Service, and other parameters. We are not responsible for the deletion or failure to store User Content. Inactive User Accounts may be logged off or disconnected at our discretion.

Disclaimers: We are not responsible for User Content or Third Party Content on the Service. The Service may be temporarily unavailable due to maintenance or other reasons. We assume no responsibility for errors, interruptions, or technical malfunctions. No agency relationship exists between you and the TPT Construction Companies.

Dispute Resolution and Indemnity: Contact us first to resolve disputes informally. No class actions; disputes resolved individually. Claims under this Agreement must be brought within one year. You agree to indemnify us against any loss or liability related to User Content or Third Party Content. Submissions and Electronic Communications: Any Submissions provided by you become our sole property. We communicate electronically via email or notices on the Website. App/Mobile Phone Use: Adhere to third-party terms for app store, mobile software, or payment platforms. By providing your mobile phone number, you consent to calls and texts related to Service Requests.

Interpretation: Headings are for convenience only. The word “or” is not exclusive, and “including” is not limiting. Gender and singular/plural terms apply broadly. This Agreement constitutes the entire agreement between you and us.